ไทย

Privacy Policy

SHIPPOP COMPANY LIMITED (“SHIPPOP” or “We”) recognizes the importance of your personal information and privacy, as well as that of those who are under your supervision. Therefore, this Privacy Policy is meant to explain our practices regarding the collection, use or disclosure of personal data, as well as other rights of the data subject under the Personal Data Protection Law (“PDPA”). This Privacy Policy is only intended to cover your personal data collected from the use of our services or the platforms controlled by us, regardless of the country or region where our services are being provided.

This Privacy Policy (“Privacy Policy”)is considered as part of the Term of Use. Please read this Privacy Policy carefully to understand our policies and practices regarding your personal data and the method we use with your personal data before using this website or application. Getting access to our platforms or using our services means that you understand and accept this Privacy Policy.

This Privacy Policy is written in English and Thai language. In the event of conflict or discrepancy between English and Thai language, the Thai language shall prevail over.

Collection of Personal Data

1.1

Person Whom We Collect Personal Data

Under this Privacy Policy, we will collect and process personal data from the individuals listed below.

Our customers, including, but not limited to, those who purchase our goods and/or use our services, those who purchase goods or use the services from us, our registered members, participants in our activities, visitors of any of our existing or future channels, or any other persons having similar characteristics.

Directors, employees, contact persons, legal representatives, or authorized persons of our corporate customers. In this case, we recommend our corporate customer to ensure that such persons have acknowledged this Privacy Policy.

Individuals who are not our customers, but we need to collect and process personal data of such persons in order to carry out transactions between us and our customers. Such persons may include a consignee, a sender, etc.

1.2

Type of Collected Personal Data

Your personal data which we will collect includes the following:

identification data such as name, surname, photograph, gender, identification card, and passport;

business information such as shop name, shop logo;

contact information such as phone number, e-mail, and address;

parcel and insurance information such as shipment information, parcel number, consignment, amount delivered parcel;

payment information such as bank account information, bankbook, credit card number, COD amount, payment receipt;

information relating to your access or use of our services/platforms such as IP address, Cookies;

information provided, sent, or uploaded by you through our platforms such as user name, password, e-mail, data files;

social media account information (in case your user account is registered with your Facebook account);

information that associates with our platforms such as browser type, domain name, a web page that you accessed, access time, and referring websites address, and geographic data;

10)

your feedback related to our services.

1.3

Source of Personal Data

We may collect your personal data from a variety of sources, including:

account or membership registration, filling or submitting information through our websites, applications, or other channels;

your access and use of our website or applications which include cookies and other internet tracking software;

purchasing our products and/or using our services through our online or offline platform;

contracts, agreements, or other documents having similar nature between you and us;

conversation in any form including call records, e-mails, notes and other means

package claims or insurance;

a third party including our business partners, service providers, or public resource;

your Facebook ID registration, which requires you to enter your Facebook password (We will not collect or store such a password.);

customer Survey;

10)

your participation in our promotional campaigns or marketing activities;

11)

our advertisement activities;

12)

any of our current or future channels.

By providing personal data of a person related to you such as your directors, employee, contact person, you represent that you have the right to provide personal data of such person and you have informed such person of this Privacy Policy.

We recommend that you review the privacy policy of other third parties, websites or channels that are linked to these websites or applications, to acknowledge and understand how they collect, use or disclose your personal data. We cannot endorse or warrant any statement or actions as announced by such third parties, websites or channels and will not be responsible for any operation or proceed that does not comply with the privacy policy of such third parties, websites or channels.

Please acknowledge that if you are unable to provide certain types of personal data when requested, we may not be able to carry out our legal obligations or enter into an agreement with you, or you may be unable to use our services or platforms in whole or in part, or you may not receive full benefit from us.

Use of Personal Data

We will collect, store, share, update, process, and use the personal information mentioned above under the Term of Use, this Privacy Policy, applicable law, and your consent. For instance, we may process your personal data for the following purposes:

conducting an identity authentication and verification, as well as conducting an account registration;

processing your request prior to entering into an agreement and/or in order to perform obligations under a contract to which you are a party, or providing our services to you. For example, we will use your personal data to provide parcel delivery services or parcel insurance services by our courier partners to you, as well as to proceed your damages claim request;

performance of our task in order to carry out the public interest, or for the purpose of exercising of official authority;

legitimate interests pursued by us or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of yours, such as investigating and preventing any illegal activity, counting our business management, or ensuring security in our services and systems;

establishment, compliance, exercise, or defense of legal claims, such as compliance with narcotics prevention and suppression measures under the Narcotics Prevention and Suppression Act, B.E. 2519 (1976);

contacting you for providing information, customer services, help support, as well as responding to any of your inquiries;

providing convenience for you and processing your request, including offering a searching location of our service points, preparing service report, and prefill on our login page;

organizing our public relations and marketing activities, promotional campaigns or events, such as sending our marketing materials to you through various channels;

research, analysis, survey, discrimination and forecasting of statistical, marketing, and behavioral related to business or relevant activities data and related behavior in business or related activities (Marketing and Data Analysis), which allows us to truly fulfill your needs;

10)

improving our management efficiency, quality control, business development, product development, and systems;

11)

our reorganization, merger, sale, transfer, investment or similar event, in which your personal data is required to be disclosed and transferred to any third party as part of that transaction;

12)

other purposes subject to applicable laws such as preventing or suppressing a danger to a Person’s life, body or health.

You may be required to submit an image or a copy of your ID card for the purpose of conducting an identity authentication and verification, which may allow us to obtain your sensitive data that we do not intend to collect and process, such as religious data, which is not necessary for our purpose. To maintain your privacy, you may conceal such sensitive data before disclosing any materials containing such sensitive data.

We may ask for your consent to process your personal data in accordance with applicable laws. In case we collect, store, update, share, process and use your personal data other than the above purposes, we will update this Privacy Policy and we will seek your additional consent if necessary.

In the event that the data subject is under the age of majority and incapable of entering into and performing legally binding contracts under Thai laws, the parent or guardian of such person must grant consent for processing the personal data of such person.

Disclosure of Personal Data

We may disclose your personal data with your consent or as permitted by law to the following parties in certain circumstances.

3.1

Internal Organization

We may disclose your personal data within our organization, including our directors, executive officers, staff, employees and personnel, to process your personal data for the aforementioned purposes.

3.2

Service Providers

We may disclose your personal data, as necessary, to our service providers or contractors to conduct our business operations such as telecommunication service, data storage service, IT supports, bank and payment service, transportation service, accounting and financial service, marketing and product service, insurance services, business development service, audit service and other services that provide benefit to you.

3.3

Business Partners

In relation with our business partners such as logistic partners and insurance partners, we may disclose certain personal data to them in order to coordinate and provide our services and privileges to you. However, we will only provide them with the information on a need-to-know basis.

3.4

Business Transfer

In connection with any reorganization, restructuring, merger or acquisition, or other transfer of assets, we may transfer your personal data to a third party as part of the transaction, provided that the receiving party agrees to respect your personal data in a manner that is consistent with this Privacy Policy and the Personal Data Protection Law.

3.5

Legal Compliance and Legal Enforcement

We may be required to disclose your personal information in order to comply with the applicable laws or orders of competent courts or authorities or court orders or other legal processes.

3.6

Third Parties

We may disclose your personal data to any third parties as per your request and/or as permitted by laws.

ในกรณีที่เราเปิดเผยข้อมูลส่วนบุคคลของท่านให้บุคคลอื่นหรือมอบหมายให้บุคคลอื่นให้บริการที่เกี่ยวข้องกับธุรกิจของเรา เช่น การให้บริการจัดส่งพัสดุ เราจะกำหนดให้หน่วยงานดังกล่าวดำเนินการเก็บรักษาข้อมูลส่วนบุคคลไว้เป็นความลับและจะจัดให้มีมาตรการที่เหมาะสมเพื่อคุ้มครองข้อมูลส่วนบุคคลที่ได้เปิดเผยและเพื่อปฏิบัติตามกฎหมายว่าด้วยการคุ้มครองข้อมูลส่วนบุคคล

Cross-border Data Transfer

We may disclose or transfer your personal data to individuals, organizations, third-party cloud computing systems or servers, which may be located locally or overseas. We will implement security measures to ensure that your personal data is transferred to the destination country with an adequate security measure or as required by law to protect and maintain your personal data.

Storage of Data

Your personal data may be stored in document or electronic form and we will store such personal data on our company’s server in Thailand and/or outside of Thailand.

Data Retention

We will retain your personal data for the period you are our customers or under a relationship with us and for the period of 10 years after you stop being our customers or terminate the relationship with us. However, the aforementioned period may be extended in cases where we are required to achieve the purposes related to this Privacy Policy or in cases where we are legally allowed to process such data. After the above period elapses, we will erase, destroy or anonymize your personal data in accordance with our destruction guidelines and legal standards.

Accuracy of your personal data

To provide up-to-date and efficient services to you and comply with the terms of contracts or agreements, we need your help to ensure that your personal data is current, complete, and accurate. Please inform us of any changes to your personal data or update your information via our websites or applications.

Data Subject Rights

You may exercise any of these rights in the following:

8.1

Right to withdraw consent: If you have given consent to us to collect, use or disclose your personal data whether before or after the effective date of the PDPA, you have the right to withdraw such consent by managing your privacy in your account or contact us at any time throughout the period your personal data is available to us.

8.2

Right to access: You have the right to access your personal data that is under our responsibility; to request us to make a copy of such data for you, and to request us to reveal how we obtain your personal data.

8.3

Right to data portability: You have the right to obtain your personal data if we organize such personal data in automatic machine-readable or usable format and can be processed or disclosed by automatic means; to request us to send or transfer the personal data in such format directly to other data controllers if doable by automatic means, and to request to obtain the personal data in such format sent or transferred by us directly to other data controllers unless not technically feasible.

8.4

Right to objection: You have the right to object to the collection, use, or disclosure of your personal data at any time if such doing is conducted for legitimate interests of us, corporation, or individual which is within your reasonable expectation; or for carrying out public tasks.

8.5

Right to erasure or destruction: You have the right to request us to erase, destroy or anonymize your personal data if you believe that the collection, use or disclosure of your personal data is against relevant laws; or retention of the data by us is no longer necessary in connection with related purposes under this Privacy Policy; or when you request to withdraw your consent or to object to the processing as earlier described.

8.6

Right to restriction of processing: You have the right to request us to suspend processing your personal data during the period where we examine your rectification or objection request; or when it is no longer necessary, and we must erase or destroy your personal data pursuant to relevant laws, but you request us to suspend the processing instead.

8.7

Right to rectification: You have the right to rectify your personal data to be updated, complete and not misleading.

8.8

Right to lodge a complaint: You have the right to complain to competent authorities pursuant to relevant laws if you believe that the collection, use, or disclosure of your personal data is violating or not in compliance with relevant laws.

You may exercise these rights as the data subject by contacting SHIPPOP through the communication channel as set out below. We will notify the result of your request within 30 days upon the receipt of such request. If we deny the request, we will notify you via SMS, email, phone, or registered mail with the reason for such denial.

Right to control your personal data

For the benefit of maintaining your privacy, it is your right to grant your consent to allow us to use or share your personal data. You may choose to receive any specific information, promotions or any marketing materials related to our services or products from the SHIPPOP by filling in the request to notify SHIPPOP.

10.

Personal Data Security Measures

To maintain confidentiality and security of your personal data, we have established internal regulations to determine the right of access or to use your personal data and for the purpose of confidentiality and security in certain information such as credit card number, a front page of a bankbook, previous bank statement, etc. We also provide a secure communication channel for such information by encrypting the information such as providing a Secure Socket Layer (SSL) protocol. Furthermore, we strive to protect your personal data by implementing security measures that adhere to the principles of confidentiality, integrity, and availability in order to prevent loss, unauthorized or unlawful access, destruction, use, alteration, modification, or disclosure. Further, in order to protect and secure your personal information, we will maintain your personal information no less than the standard prescribed by applicable laws and regulations.

11.

Cookies

“Cookies” are text files with small pieces of information that are stored on your device's browser while you are connecting to the internet or surfing a website. We may use cookies or other similar analytical tools for your comfort in surfing our platforms, security, service assessment and improvement, and statistical analysis. You can block some types of cookies on your browser setting. However, blocking some types of cookies may impact your experience of our platforms and the services we are able to offer.

11.1

Types Of Cookies

Strictly Necessary Cookies

Strictly Necessary cookies are very essential to the platforms as these allow the platforms to respond to your actions, support the material structure of the page being displayed to verify your identity and prevent user impersonation. Therefore, we need to use these cookies to provide our services to you.

Functional Cookies

Functional cookies help us to recognise when you revisit the platforms such as your latest shipment order. With this information, we can provide enhanced and more personalized features to facilitate your visit, as well as provide convenience to you when you fill in any information on your next visit. You can control or delete these cookies by cookies management on your browser settings.

Analytical/Performance Cookies

Analytical / Performance cookies allow us to monitor the performance of our websites by determining the number of page views and the number of unique users a website has. We use that information to enhance user experience or identify areas of the platforms which may require improvement.

Advertising Cookies

Advertising cookies will be placed on your device to record your visit, the page and the link you have visited and followed. The gained information will be used to assess our marketing performance effectiveness and offer our advertising campaign to suit your interests. These cookies may be shared with our business partners if we have already obtained your consent.

11.2

Cookies Setting

Cookies can be blocked from your browser used to surf our website. You can manage Cookies through “Cookies Setting” on our platforms or via setting

12.

Data Breach Notification

In case of a data breach incident, we will notify the Office of the Personal Data Protection Committee without delay and, where feasible, within 72 hours after having become aware of it. If the personal data breach is likely to result in a high risk to your rights and freedoms of you, we will also notify the personal data breach and the remedial measures to you as soon as possible through channels such as our websites, SMS, email address, telephone, or registered mail.

13.

Privacy Policy Amendment

SHIPPOP reserves the right to amend this Privacy Policy without any prior notice for improving appropriation and efficiency in providing services, or in order to ensure compliance with the relevant laws. We recommend you read and understand the Privacy Policy at the time you use the services or access our platforms. Your continued use of our Services after such an amendment will mean that you accept those amendments.

14.

Communication Channel

If you have any questions or wish to exercise your right in accordance with this Privacy Policy, you can contact us through the following channels:

Shippop Company Limited

Address: No.34 C.P.Tower 3 Building, Room No. A04-402, 4th Floor,

Phayathai road, Thung Phayathai Sub-district, Ratchathewi District, Bangkok 10400

Taxpayer Identification Number: 0105558183739

Email: [email protected]

websites: https://www.shippop.com

This Privacy Policy was last updated and effective on September 15, 2022

SHIPPOP Co.,Ltd.

No.34, Room No. A04-402, 4th Floor,